Wrote this post yesterday but couldn't put it up...when u read further u will know why!!
10th May, 2006
My favorite place at home!
I’ve been without access to the internet for the past few days. My service provider tells me that all thanks to the metro work; the cables which were laid by them were cut in several places and would take several days to fix! In the meantime he provided me with another connection but that too failed to work after a few hours! Now as per my last talk with him, we should have our regular connection back by 5 in the evening!!
Meanwhile I had signed up for a Tata Indicom Broadband connection couple of weeks ago. Now this is another crazy story. For several days their sales ppl kept calling us to seek an appointment for their sales rep. Finally we did agree to see him and we signed up for a pre paid connection…the sales rep. very confidently told us that the connection would be put up in 3 days. Fair enough since my existing connection was expiring around the same time. He said we would receive a verification call in a day’s time…
Well, the verification call did come but after 3 days! And the lady who called said that connection takes up to 10 days! After a futile argument with her, we decided to wait for 10 days.
On day 18, I called their centralized customer service number to check the status of my connection. First the woman couldn’t trace my account and when she did, she informed me that my application for a connection had been cancelled! She said our area was not covered by their services! I was like …. What??!! I asked her where was the check I had handed over to their sales rep. and if that had been credited?? After looking up her system for sometime she told me that they were unable to trace my check! By that time I had lost whatever patience I had left in me!!!
Next I talked to her supervisor who kept assuring me that they would trace the check and I would get a total refund etc. I kept telling him it wasn’t only about the money! It was about misleading customers and lying to us!!
In the meantime Rajiv called the sales rep. on his cell phone and that guy told him that we should just ignore the call to customer service and he said that the connection would be put up irrespective of the cancellation!!! Huh??!
And this is not a story about some small time internet service provider…these are big names! Tata Indicom + VSNL!
Well, we’ve decided to go with what the customer service people had to say. They claimed they would give us a call back on Friday to let us know where our money is…finally!
Oh and I also tried using good old MTNL to try and access the net. I got connected several times but not a single site would open! And again I decided to call their customer service number. BIG MISTAKE! I got the world’s dumbest person :-( who was in such a sorry state himself that I felt like apologizing for calling him and asking him for a solution to such a difficult problem!!!
I did ask him though if he was there just to hand out the numbers used to access the net or was he seriously a technical support guy! That was the only time during the entire call that he sounded human! He replied in a very emotional and indignant voice…Ma’am I am Technical support!!
*sigh*…that my dear friends’ sums up the past few days for me where I have been cut off from my blog…my mails…! Rajiv’s been sweet enough to publish any comments I might’ve got for previous posts when he gets time off at work…and I did try to push my luck by asking him to note down my replies! But he gave me such a long look…I abandoned the idea! *grin*
Meanwhile I had time to write this post and yet another one on my favorite subject “Vedant” :-) which will be my next post...
10th May, 2006
My favorite place at home!
I’ve been without access to the internet for the past few days. My service provider tells me that all thanks to the metro work; the cables which were laid by them were cut in several places and would take several days to fix! In the meantime he provided me with another connection but that too failed to work after a few hours! Now as per my last talk with him, we should have our regular connection back by 5 in the evening!!
Meanwhile I had signed up for a Tata Indicom Broadband connection couple of weeks ago. Now this is another crazy story. For several days their sales ppl kept calling us to seek an appointment for their sales rep. Finally we did agree to see him and we signed up for a pre paid connection…the sales rep. very confidently told us that the connection would be put up in 3 days. Fair enough since my existing connection was expiring around the same time. He said we would receive a verification call in a day’s time…
Well, the verification call did come but after 3 days! And the lady who called said that connection takes up to 10 days! After a futile argument with her, we decided to wait for 10 days.
On day 18, I called their centralized customer service number to check the status of my connection. First the woman couldn’t trace my account and when she did, she informed me that my application for a connection had been cancelled! She said our area was not covered by their services! I was like …. What??!! I asked her where was the check I had handed over to their sales rep. and if that had been credited?? After looking up her system for sometime she told me that they were unable to trace my check! By that time I had lost whatever patience I had left in me!!!
Next I talked to her supervisor who kept assuring me that they would trace the check and I would get a total refund etc. I kept telling him it wasn’t only about the money! It was about misleading customers and lying to us!!
In the meantime Rajiv called the sales rep. on his cell phone and that guy told him that we should just ignore the call to customer service and he said that the connection would be put up irrespective of the cancellation!!! Huh??!
And this is not a story about some small time internet service provider…these are big names! Tata Indicom + VSNL!
Well, we’ve decided to go with what the customer service people had to say. They claimed they would give us a call back on Friday to let us know where our money is…finally!
Oh and I also tried using good old MTNL to try and access the net. I got connected several times but not a single site would open! And again I decided to call their customer service number. BIG MISTAKE! I got the world’s dumbest person :-( who was in such a sorry state himself that I felt like apologizing for calling him and asking him for a solution to such a difficult problem!!!
I did ask him though if he was there just to hand out the numbers used to access the net or was he seriously a technical support guy! That was the only time during the entire call that he sounded human! He replied in a very emotional and indignant voice…Ma’am I am Technical support!!
*sigh*…that my dear friends’ sums up the past few days for me where I have been cut off from my blog…my mails…! Rajiv’s been sweet enough to publish any comments I might’ve got for previous posts when he gets time off at work…and I did try to push my luck by asking him to note down my replies! But he gave me such a long look…I abandoned the idea! *grin*
Meanwhile I had time to write this post and yet another one on my favorite subject “Vedant” :-) which will be my next post...
Ps: Also put up a poem in my other space pOeMs n QuOtEs:-) ...
Post a Comment
Note: Only a member of this blog may post a comment.